Privacy Policy & Terms and Conditions

Last Updated: 25/11/2025

Slip Psychology is committed to protecting your privacy and providing ethical, transparent psychological services. This document outlines our Privacy Policy, Terms & Conditions, Cancellation Policy, and Website Disclaimer in accordance with the Australian Privacy Principles (APPs) and AHPRA guidelines.

1. Privacy Policy

1.1 Information We Collect

We collect personal information necessary to provide psychological services, including:

Contact Information:

Name, email address, phone number, and other contact details.

Health Information:

Background information, referral details, session notes, questionnaires, reports, assessments, and other relevant clinical information.

Administrative Information:

Appointment history, invoices, communications, Medicare/WorkCover details, and other information required for service delivery.

Payment Information:

Processed securely through Halaxy, Stripe, or other approved payment systems. Slip Psychology does not store credit card details.

1.2 How We Collect Information

We may collect information through:

Website forms submitted via our website hosted on Framer.

Heidi – practice management forms, intake information, and client record updates.

Halaxy – scheduling, invoicing, payments, Medicare claiming.

NovoPsych – completion of psychological assessments.

NovoNote – clinical documentation and note-keeping.

Zoom – telehealth consultations.

Emails, phone calls, and direct communication with Slip Psychology.

1.3 How Your Information Is Used

We use your information to:

Provide, manage, and improve psychological services.

Schedule and manage appointments.

Communicate relevant reminders or follow-up information.

Maintain accurate clinical and administrative records.

Process payments or Medicare claims (if applicable).

Comply with legal and professional obligations.

We do not sell, rent, or trade your personal information.

We only share information when:

Required or authorised by law, or

You provide explicit written consent, or

Necessary to coordinate care with other health providers at your request.

1.4 Data Storage & Security

We take reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure, or alteration. Your information may be securely stored across:

Heidi (client records)

Halaxy (scheduling, billing, Medicare claiming)

NovoPsych (assessment data)

NovoNote (clinical notes)

Zoom (telehealth consultations)

Framer (website form submissions)

These systems use industry-standard security and encryption.

No online system is completely risk-free. Slip Psychology uses reputable platforms to reduce risk wherever possible.

1.5 Your Rights

Under Australian privacy law, you may request:

Access to your personal information

Correction of inaccurate or outdated information

Withdrawal from certain types of communication

These requests may need to be made in writing.

1.6 Changes to This Privacy Policy

This policy may be updated periodically. The most current version will always be available on our website.

2. Terms & Conditions

2.1 Eligibility for Services

Slip Psychology provides telehealth psychological services to adults (18+) located in Australia.

We may decline or discontinue services if:

Your needs fall outside our scope, or

Telehealth is not clinically appropriate, or

Safety or boundary concerns arise.

2.2 Fees and Billing

Current fees are listed on the Slip Psychology website.

Payment is required at the time of booking or prior to the commencement of your session, depending on the arrangement.

Medicare rebates may apply when eligible and with a valid referral.

WorkCover QLD and private health fund rebates may apply.

2.3 Cancellation Policy (24 Hours)

Slip Psychology requires 24 hours’ notice to cancel or reschedule an appointment.

Cancellations with less than 24 hours’ notice = full session fee

Non-attendance = full session fee

Medicare, WorkCover, and private health insurers do not rebate cancellation fees

This policy ensures availability and fairness to all clients.

2.4 Telehealth Requirements

By attending a telehealth appointment, you agree to:

Be within Australia at the time of the appointment

Use a private, confidential space

Ensure stable internet connection

Not record sessions without mutual written consent

Slip Psychology is not responsible for disruptions caused by internet or device issues.

2.5 Website Use

By using our website, you agree not to:

Interfere with or disrupt the website

Attempt to access restricted areas

Copy or reproduce content without written permission

2.6 Professional Boundaries

Slip Psychology does not provide crisis services.

For urgent help, contact:

000

Lifeline 13 11 14

Suicide Call Back Service 1300 659 467

2.7 Changes to Terms

We may update these Terms and Conditions at any time.

Updates will be posted on the website.

3. Website Disclaimer

The content on this website is for general informational purposes only.

It is not professional advice and should not be used as a substitute for psychological, medical, or emergency care.

Viewing the website or sending an enquiry does not establish a psychologist–client relationship.

Slip Psychology provides services to adults within Australia only.

If you are experiencing a crisis or are in immediate danger, please call 000 or visit your nearest emergency department.

4. Contact Us

For privacy or service enquiries, please contact:

Slip Psychology

Email: admin@slippsychology.com